Clear terms before payment.

Acceptance before payment

Submitting an enquiry does not create an obligation to pay. The pilot price is R950 for one accepted Wilhelm-based written I Ching consultation. Jacco Viljoen first reviews the enquiry, confirms that a pilot place is available and sends the dated scope and terms.

Only after the client has accepted those terms explicitly does Resonance Wellness send a separate private Payfast-hosted R950 Payment Request to the confirmed email address. There is no public payment button, public payment link, shopping cart or direct payment portal on this website. Card and other payment details are entered on Payfast's hosted page. Resonance Wellness never receives or stores card details.

Payfast may use generic platform wording such as “Goods Payment Request” or “goods purchased”. The Resonance Wellness acceptance email, dated terms, invoice reference and Payment Request description identify the actual service accurately as one accepted written I Ching consultation.

What the consultation includes

The fee covers one sincere question, relevant background and one client-supplied cast of six valid line values recorded from the bottom line to the top line. The written reading places the direct interpretation first and considers the primary hexagram, relevant changing lines and the resulting hexagram where applicable, with relevant material from Richard Wilhelm's rendering in Cary F. Baynes's English translation.

Delivery is a protected PDF. One brief clarification about the delivered reading may be requested by email within seven calendar days. It does not include a new question, a new cast, a live session, a rewritten reading or an open-ended email exchange.

Five-working-day turnaround

The five-working-day period begins only when both Payfast has confirmed successful payment and Resonance Wellness has received the complete, correct question, background and six bottom-to-top line values. South African weekends and public holidays are not working days. If information must be clarified before preparation can begin, the delivery date is confirmed after the complete response is received.

Client responsibility

The client is responsible for checking the question, background, email address and six line values before accepting the terms and paying. If a material correction is supplied before preparation begins, the accepted brief can be updated. A material correction after preparation begins may require a new consultation and does not create an automatic right to a refund.

Cancellation before preparation begins

A client may cancel for a full refund of the amount paid if Resonance Wellness receives the cancellation before preparation has begun. Resonance Wellness records when preparation begins so that this boundary is clear.

Cancellation after preparation begins

Once bespoke preparation has begun, there is no refund for a change of mind, a client-supplied error or disagreement with the reading, except where applicable law requires otherwise. After reviewing the work already completed, Resonance Wellness may offer an appropriate partial refund. A partial refund is not automatic or guaranteed.

Failure to deliver

If Resonance Wellness cannot deliver the accepted consultation within the agreed period, the client may accept a revised delivery date or receive a full refund of the amount paid.

Duplicate or incorrect payments

A duplicate payment or an amount paid in error will be verified. The duplicate or excess amount will be returned where a refund is supported. A shortfall will be discussed with the client before any further payment request is sent. Refund method and timing may depend on Payfast and the relevant financial institution. A refund is not promised where the accepted terms and applicable rights do not support one.

Digital delivery

The protected PDF is sent to the email address confirmed by the client. Delivery is recorded when the email is sent and no delivery-failure notice is received. If the message fails, Resonance Wellness will contact the client or resend it to a corrected address supplied by the client.

Privacy and payment records

Resonance Wellness keeps only the information reasonably needed to accept, prepare, deliver and account for the consultation, respond to a refund or dispute and meet legitimate record-keeping duties. Limited terms, invoice, payment and delivery evidence is stored privately. Resonance Wellness never asks for or stores a full card number, card security code or card expiry date. Names, email addresses, questions, background, cast lines, form contents, payment references, amounts and other personal or payment information are never sent to Google Analytics.

Limits and personal responsibility

The consultation is reflective guidance, not prediction or certainty. It is not medical, psychological, legal or financial advice and does not replace an appropriately qualified professional. The client remains responsible for decisions and actions.

Questions, disputes and chargebacks

A client who believes a payment, refund or delivery record is wrong should use the protected contact form and quote the private client or invoice reference. Resonance Wellness will acknowledge the concern within two working days, review the evidence fairly and explain the proposed resolution or the time needed for a fuller review. Asking the client to contact Resonance Wellness first does not remove any right to contact Payfast, the client's financial institution or an appropriate consumer body.

Agreement before payment

No Payment Request is sent until the client has affirmatively accepted the dated consultation terms and confirmed that the submitted question, background and six bottom-to-top cast lines are correct.

Required reply wording: I have read and accept the Resonance Wellness Wilhelm-based Written I Ching Consultation Pilot Terms dated [date]. I confirm that my question, background and six cast lines, recorded from bottom to top, are correct. I authorise Resonance Wellness to send a private Payfast Payment Request for R950 to this email address.